Refund policy
Refund Guarantee
If you’re not completely satisfied with your product you may be able to return the item and have a credit in our store. Terms and Conditions applies.
For assistance, please contact our support team via email ecomels@hotmail.com or on our Instagram page Shoufit2025
Damages & Issues
Please check your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong product, contact us immediately. We’ll review the issue and arrange a replacement or refund right away — your satisfaction is our priority.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom seasonal or personalized products
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Personal care items (e.g., cosmetics, make-up)
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Hazardous materials, flammable liquids, or gases
We also cannot accept returns for sale items or gift cards.
If you’re unsure whether your item qualifies, please reach out to us — we’re here to help.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Note that all refunds or return has a delivery fee
You can always contact us for any return or exchange question via email ecomels@hotmail.com or on our Instagram page Shoufit2025
